1. Eligibility

• Our services are only available to individuals aged 18 years and older.
• If anyone under the age of 18 uses our platform, they will be solely responsible for any issues or disputes that arise.

2. Payment

• Payments are processed securely through Fonepay QR codes.
• Customers must scan the provided QR code to complete payment for their selected products.

3. Order Accuracy

• Customers must ensure that all information provided, including game UID (User ID), is accurate.
• Neptch TopUp is not responsible for issues arising from incorrect information provided by the customer.
• Once payment is confirmed, orders cannot be canceled or modified.

4. Product and Service Delivery

• We sell in-game currencies, such as coins and diamonds, to help players enhance their gaming experience.
• Delivery times may vary, but we strive to process orders promptly after payment confirmation.

5. User Responsibility

• Customers should make purchases voluntarily. We do not encourage or pressure anyone to make purchases.
• Neptch TopUp is not liable for any unauthorized transactions made on your account.

6. Refund and Cancellation Policy

• All sales are final. Refunds will not be provided for completed transactions.
• In case of payment failure due to technical issues, please contact our support team for resolution.

7. Prohibited Activities

• Fraudulent or unauthorized transactions are strictly prohibited.
• Any misuse of the platform will lead to account suspension or termination.

8. Limitation of Liability

• Neptch TopUp will not be liable for any losses, damages, or issues resulting from:
  • Incorrect details provided by the customer (e.g., wrong UID).
  • Unauthorized use of the platform.

9. Changes to Terms and Conditions

• Neptch TopUp reserves the right to modify these terms and conditions at any time.
• Customers will be notified of any significant changes through the app or email.

10. Contact Us

• For any questions or concerns, please reach out to our support team through the app or our official email  official@neptchtopup.com

Thank you for choosing Neptch TopUp. We are here to support your gaming journey!